Incomplete information or supporting documents may result in the matter being sent back for revision and having to start the review process anew, leading to a longer processing time.
If the approval route is unclear or the matter is not submitted according to the hierarchy of authority, officers may need additional time to coordinate and resubmit the matter.
When it is not possible to view the status of who owns the task or which step it is stuck in, following up via phone, email, or messages becomes a burden on the operator.
Define document lists, responsible persons, and approval routes clearly according to work types to check readiness before submitting cases into the process.
Digital Workflow helps route items in sequence, track status step-by-step, and notify when tasks are pending or sent back for revision.
When documents, status, and approval history are all in one system, it is easier for staff to coordinate, reducing repetitive follow-ups, and providing clearer traceability than before.
