INFOPRO Privacy Notice
About Us
Infopro Business Solutions Co., Ltd. operates a comprehensive ERP software service business. The company recognizes and prioritizes the protection of and respect for your personal data rights. Therefore, we have established a personal data security system and standard operating procedures to prevent unauthorized access, disclosure, use, or modification of your data.
The company reserves the right to update or amend this privacy notice at any time. Any updates or amendments will be announced on the company's website within this privacy notice.
“Personal Data” means any information relating to an individual which enables the identification of such individual, whether directly or indirectly, but excluding information of deceased persons and anonymous data that cannot identify the data subject.
“Cookies” means small text files consisting of data retrieved from downloads that may be stored in your web browser. This data may be saved on your computer device or communication tool through the web browser you choose to use while visiting the company's website.
“Company Partners” means legal entities outside the company's business group that have a mutual agreement regarding the disclosure of personal data.
Personal data we collect from you
The company will collect your personal data only as necessary for legitimate purposes. We obtain this information both directly and indirectly, such as through electronic means, documents, inquiries to government agencies, company partners, and/or other service providers like Facebook, Instagram, and Line, etc.
In this regard, the company may collect your personal data, such as:
• Your personal information and interests, such as first name, last name, gender, age, nationality, date of birth, marital status, address, occupation, workplace, postal code, email, telephone number, national identification number, passport number, credit card number, account number, monthly personal income, payment information, vehicle in use, purchases, interests, preferences, budget, reasons for purchasing, feedback from surveys, types of products and services you are interested in, hobbies, sports, or travel, etc.
• Identifiable image information, namely still or moving images of you and/or your assets that the company may collect from CCTV cameras or cameras when accessing areas inside the office buildings or locations under the company's care, and during activities, meetings, or various seminars organized by the company.
• Sensitive personal data, such as race, religion, health data, etc. In the event that the company unintentionally receives your sensitive data and has no intention of collecting it, the company will not use your sensitive data.
• Technical information, such as usage and browsing behavior on the website. The company may use cookies as a tool to collect information, IP address, type of web browser used for access, visited web pages, visit time, websites referring to the company's website, and location data of your device while using the website, etc.
• Marketing and communication information, such as your preferences in receiving marketing information, including contact information, voice recordings in case you contact us via the Call Center or through other social media channels, etc.
• The company collects, uses, and discloses aggregate data, such as statistical or demographic data. Such aggregate data may be derived from your personal data. However, this data is non-identifiable. For example, the company may anonymize some of your data to calculate the rate of website visitors or to compile various statistics.
The company is fully aware that the data used must be non-identifiable. Whenever data can be identified, the company will consider such data as personal data and must comply with this privacy notice.
The company's website may direct you to other non-company websites through links, which may allow other websites to collect, use, or disclose your data. The company is not involved in any way with those services, and these websites may operate independently from the company and may have their own privacy notices and policies. The company cannot be held responsible for the collection, use, or disclosure of data occurring on those other websites. Therefore, the company recommends that you read the privacy notice of every website you visit.
Purposes of collecting, using, or disclosing your personal data
To carry out any transactions, activities, and/or entries according to your wishes and/or to achieve the company's objectives, the company may collect, use, and disclose your personal data, which includes but is not limited to the following purposes:
• To proceed with the purchase of products or services from the company as you desire.
• To execute contracts you have with the company or to process your requests prior to entering into a contract, whether it involves procurement, quality inspection of goods or services, performance evaluation of service providers, or other related actions. If you do not provide your personal data, the company may not be able to proceed as you desire and as notified to you, or it may have other legal consequences.
• To perform actions in accordance with contracts with counterparties that the company hires or whose services the company uses.
• For compliance with the law.
• For the public interest or to perform duties assigned to the company by the government.
• For the legitimate interests of the company, such as maintaining relations with you, raising the company's operational standards, and preventing unlawful acts, among others.
• To develop marketing plans, analyze data, evaluate services, and improve and develop the company's products or services, including enhancing the efficiency of the website.
• To maintain security and prevent illegal acts in office buildings, retail areas, or premises under the company's care, by using recorded data from closed-circuit television (CCTV) cameras when entering and exiting such areas.
• For internal purposes of the company or to publicize the company to external parties.
• Through the company's print media or social media channels, using still or moving images collected from events, meetings, or seminars organized by the company. Such collected information will not be used for commercial purposes.
• In the event that the company obtains your consent, the company will use your data only for the purposes you have consented to.
• In the event that the company collects personal data of minors, the company will process the data only for the purposes provided by the data subject and will not use it for other purposes or marketing.
• In the event that the company wishes to process sensitive data, the company must obtain your consent prior to or during the collection of the data.
Data transfer to foreign countries
Your personal data may be transferred to third parties located abroad or to servers located abroad, which may not have personal data protection standards equivalent to those of Thailand. Therefore, the Company will ensure appropriate measures are taken in accordance with personal data protection measures or Thai law before transferring the data. Such data transfers will be carried out lawfully in accordance with contracts, for legitimate interests, public interest, state-assigned tasks, and as consented to by you.
Cookie policy
The company uses cookies to enhance your experience and satisfaction. Cookies enable the company to understand website usage patterns, making it easier and more convenient for you to access what you desire. This information will also be used to further develop the company's website to better meet your needs. Additionally, the company may use cookies for statistical analysis, as well as to link data and process it for marketing purposes.
5.1 Types of Cookies
The company uses various types of cookies, classified by purpose as follows:
• Strictly Necessary Cookies: These cookies are essential for the website to function, enabling you to access information and use all parts of the company's website.
• Analytical/Performance Cookies: These cookies help the company measure performance by processing the number of pages you visit, as well as the unique characteristics of visitor groups. This data is used to analyze visitor behavior patterns, and the results are applied to improve the website to better meet the needs and usage of visitors.
• Functionality Cookies: These cookies are used to remember the choices you make while using the website to provide convenience when you return to the website again.
• Advertising Cookies: These cookies record your visits to the website, the pages you have visited, and your interests. This information will be used to adjust the website and appropriate marketing policies.
5.2 Deleting Cookies
You can delete cookies by studying the methods specified for each web browser you choose to use.
Personal Data Disclosure Details
The company will keep your personal information confidential, and the company has no policy to sell personal information to third parties. If disclosure is required by law, the company will disclose personal information only to the extent necessary to authorized persons. However, the company may disclose personal information to persons or entities associated with the company as follows:
• The company's business group and persons authorized as representatives of the company.
• The company's partners (the company will disclose the names if there are partners as defined above).
• Service providers, such as consultants, financial institutions, cloud service providers, outsourced marketing companies, and outsourced information technology development companies, both domestically and internationally, with which the company has agreements only.
• Government agencies or regulatory bodies, to comply with the law or orders of those agencies.
Data Subject Rights
You may submit a request to exercise your legal rights as detailed in Section "11. Contact Us". The Company will process your request as quickly as possible, depending on the volume and complexity of the requests.
• You have the right to withdraw your consent, and the Company will stop processing your data as quickly as possible.
• You have the right to request access to and obtain a copy of your personal data, or to request the Company to disclose the acquisition of data for which you have not given consent, unless the Company must comply with the law or a court order, or if such access and request for a copy of personal data may adversely affect the rights and freedoms of others.
• You have the right to request the Company to correct your data to ensure it is accurate, up-to-date, complete, and not misleading.
• You have the right to receive your data, request to send or transfer the data to another data controller, or directly receive the data that the Company sends or transfers to another data controller, unless it is technically unfeasible to do so.
• You have the right to request the Company to delete, destroy, or anonymize your personal data so that it cannot identify you, in cases where such personal data is no longer necessary to be retained for the purposes, or when you withdraw your consent previously given, or exercise your right to object to processing for direct marketing and others, or when there is unlawful processing, and other cases as prescribed by law.
• You have the right to restrict the processing of your data, and the Company will stop processing such data. However, in cases where processing is no longer necessary but retaining the data remains necessary for the following reasons: 1) for the establishment, compliance, or exercise of legal claims, or 2) the data is undergoing verification of accuracy or is in the process of proving compelling legitimate grounds. In such cases, the Company will only retain the personal data as necessary.
• You have the right to object to the collection, use, or disclosure of data for purposes related to direct marketing, scientific, historical, or statistical research, unless it is for the performance of a task carried out for public interest, compelling legitimate grounds, the establishment of legal claims, compliance with, or exercise of legal claims, or defense of legal claims.
• You have the right to lodge a complaint with government authorities if you find that the Company, its employees, or contractors have violated or failed to comply with the Personal Data Protection Act.
Marketing-related activities
If you wish to reject or cancel the receipt of marketing information from the company, you can notify us of your request through the channels specified in section "11. Contact Us". However, rejecting or cancelling the receipt of marketing information will not affect the provision of services to you under the agreement.
Personal data security measures
The Company implements appropriate physical, administrative, and technical procedures and safeguards to protect your personal data from loss, misuse, as well as unauthorized access, disclosure, alteration, and destruction.
In cases where the Company engages third parties to develop and maintain systems, allocate resources or services, or provide any other services to the Company, the Company may require confidentiality agreements and/or data processing agreements in compliance with this Privacy Notice, for the benefit of securing your personal data.
The Company has established procedures to handle personal data breaches and will notify you in accordance with the law. However, despite strict data security measures, internet data transmission still has security limitations; therefore, the Company cannot guarantee the security of your personal data disclosed via internet channels.
Retention period of personal data
The Company will retain your personal data in accordance with the purposes of this Privacy Notice for at least ten years, or store it for as long as necessary for its use, in compliance with company policies and legal requirements.
. Contact us
You can request to exercise your rights as a data subject, or if you have any questions or complaints, you can contact the company through the following channels:
Infopro Business Solutions Co., Ltd.
52 Soi Inthamara 21, Sutthisan Road, Samsen Nai Subdistrict, Phaya Thai District, Bangkok 10400
www.infopro.co.th > Contact Us > Select contact topic: Exercise rights or lodge a complaint regarding personal data
DPO (Data Protection Officer) Email: system@infopro.co.th